What is operations?
Why is operations an important role in a company?
The goal of operations is to make sure that everything is functioning properly. Operations is a very important part of a company. It's a behind-the-scenes role that ensures everything runs smoothly. This can be day-to-day tasks, long-term planning, or adjusting/shifting course to adapt to changes in the market. Without operations, workplaces can become hectic and stressful. When something goes wrong, a printer breaks, you need to call in sick, or you have an idea for a SEO related project, who do you talk to? The operations team.
What does someone in operations do?
Operations is basically a large-scale organization role. The operations team (sometimes only one person)is in charge of a lot of different roles:
Day-to-day time organization
Updating co-workers if the printers or other office supplies are not working
Calling maintenance to fix broken things
Long-term planning: company goals and strategies
Analyzing budgets to maximise income and minimise expenses
Utilizing opportunities to change SEO according to the market
Operations may run slightly differently in different companies.
The same way that car salesmen and vacuum salesmen don't use the same selling tactics, but they are both still salesmen. In some businesses, the operation team deals with payroll, budgeting, and scheduling. This can mean they schedule meetings, repair appointments, and employee schedules. In other business, the operations team focuses more on SEO and marketing.
A bit of everything
Operations roles require a little of everything business-related. Operations ties in customer success, marketing, and sales. No matter what specific roles an operation team faces, they always end up talking to customers/clients. So it is important for them to have practice in customer success. It is also important for the operations team to understand marketing. If they are adjusting their plans and SEO based on market changes, they must understand what these changes mean and how they will affect the company.
Another important thing that the operations team does is sales. For example, if the refrigerator breaks, the operation associate might talk to the repair man.. This is a chance for them to sell them on the company/service. They could wrap up by saying: “Thank you so much, remember if you ever need (insert company product or service) you know where to go!”
Conclusion
To sum it up, operations is a management-type role with a lot of diversity in task types. Operations roles span anywhere from marketing and sales to planning and payroll. Operation teams make sure that everything runs smoothly, and that all the pieces of the company fit together.